Terms & Conditions

TERMS & CONDITIONS

 

REGISTERED ADDRESS

Atelier MorganMarsh

5A Marmion Road

Southsea

Hampshire

UK 

PO5 2AT  

 

Welcome to Atelier MorganMarsh,

This site is owned and operated by Atelier MorganMarsh Limited. Atelier MorganMarsh is registered in England and Wales under registration number 10920367.

The information on this website is in English. All communications shall be in English and the website is designed to comply with English law.

“We”,”us” and/or “our” throughout www.ateliermorganmarsh.com refers to Atelier MorganMarsh Ltd.

By using this site you agree to the terms and conditions. Please read them carefully. If you have any questions, please contact us at info@ateliermorganmarsh.com

 

HOW TO ORDER READY TO WEAR

Orders shall be accepted at our sole discretion but will normally be accepted if the goods that you order are available, and your credit card is authorised for the transaction. We will contact you if there are any problems with these issues.

Prices quoted to you are the prices set at the time. If for any reason they are increased we will let you know by e-mail and inform you prior to processing your order. We will accept your order when we send you an invoice with your goods.

If an order is gateway rejected due to our security settings, please note that if you attempt the order multiple times the bank will hold these funds in a pending status for up to 5 working days.

The images and colours shown on the website may vary subject to your device’s display settings.

Measurements for each garment may vary depending on style. Please feel free to ask for specific measurements before ordering.

 

HOW TO ORDER MADE TO MEASURE

We aim to fulfil made to measure orders within three weeks of receiving your order. However, delivery timings are estimates only.

Orders can be cancelled only within 24 hours of placing.

We recommend that you request a sample of the fabric to check colours before placing your order.

We will make exactly to your measurements so recommend that you consult our measuring guide to get the perfect fit. You may want to request a loose or fitted garment.

Made to measure garments are tailored for your measurements and therefore are non-refundable and non-returnable.  However, this does not affect your statutory rights.

 

ACCEPTANCE OF YOUR ORDER

We will send you an e-mail confirmation receipt of your order. The contract between us (Atelier MorganMarsh) and you (the customer) becomes binding when we send you an invoice (with your goods).

Your card will be charged automatically when you place your order. If for any reason we are unable to fulfil your order, a full refund will be given.

 

TAXES

The price for adult clothing quoted on this website is inclusive of UK taxes (VAT) at the current rate (20%). We automatically deduct UK VAT for orders being delivered outside of the European Community. 

Any customs or import duties levied once the package reaches your destination country will be your responsibility. Please note that we have no control over these charges and cannot predict them.

For any queries around VAT, we recommend contacting HM Customs on +44 2920 501 261, or for more information you can also visit www.hmrc.gov.uk/vat

 

CANCELLATION POLICY

Under the Consumer Contracts Regulations you have the right to cancel an order from the moment you place it and your right to cancel ends on the 14th day from when your goods are delivered to you, your nominated neighbour or specified safe place. 

You are also given the right to cancel an order at the point of sale. We recommend you email info@ateliermorganmarsh.com  in the first instance so we can arrange for your order to be cancelled prior to it being dispatched. 

If your order has been shipped or is in transit you will not be able to cancel it before it reaches you. We recommend you return the goods following our Returns Policy.

If you choose to cancel your order (instead of following the returns process) you will need to cover the cost of the return shipment, as our Free Returns service does not apply to cancelled orders. 

The cost of return and care of the goods are your responsibility until they reach us, therefore we recommend for security purposes, that you insure the parcel for the value of the goods and retain your Proof of Postage Receipt. 

The reimbursement will be credited without undue delay to the purchaser’s original payment method within 14 days of receipt of the returned goods. 

Please note - Your right to return products does not apply to goods made for your specification, that have been clearly personalised or have not been reasonably cared for whilst in your possession. 

 

DELIVERY

Shipping is free to UK addresses. See Shipping for full details.

 

FAILED DELIVERY

We will deliver the goods to the address for delivery that you specified when you placed your order. Please be accurate when you give us your address details, as we will not be liable if the address that you have given and which we will deliver to is incorrect. We will not be responsible for the goods once they have been delivered to the address specified on the order.

If your order is confirmed as lost by the shipping provider and after their investigation process is complete, we will replace your order only. If the items are no longer required please return them to us using the freepost returns label and ensure you obtain proof of postage from the post office. If the items are out of stock we will process a refund. 

 

OWNERSHIP

You will own the goods once they have been delivered to the address specified on the order and when we have received cleared payment for the goods in full. Until that time then we will retain title to the goods.

 

RETURNS POLICY

All items must be returned within 14 days of receiving the order. Garments must be returned new, unused, and in the original packaging with all garment tags and labels still attached. 

Costs of return are at the clients expense, unless an item is being exchanged. 

Once we have received your returned item(s), we will send you an email to confirm receipt of the returned goods. Please allow 10 working days for your return to reach us. We cannot be held responsible for item(s) lost in transit.

We will then inspect the returned item(s) and providing the order has been sent back as per the Returns Policy, we will process your return request within 14 days of receipt of the returned goods and will send you further email notification to confirm this.

Visit the Returns & Shipping page for further information.

 

FAULTY RETURNS

We thoroughly inspect all our products before shipping to ensure the highest possible standards, but if for some reason the product you have received is damaged or has a clear manufacturing fault, please contact us immediately.

Where possible, we will offer to repair faulty items. When this is not possible, or the same item is not available, a full refund will be offered.

We recommend wearing a protective scarf to avoid transferring cosmetics onto fabric and removing all deodorant, fragrances and jewelry.

Any item(s) returned as ‘Faulty’ will be inspected by our Garment Technician and any item(s) that are returned damaged as a result of wear and tear will not be considered as faulty and will be returned back to the customer. (Examples of wear and tear are item(s) that are returned soiled, marked or with any stains or perfume odours, material that contains fabric pulls, snags or bobbles or garments washed incorrectly.)

Nothing in these terms shall affect your right to return products under the Consumer Contracts Regulations 2013 and any equivalent or replacement laws.

 

RETURNING GIFTED ITEMS

If an item was received as a gift and the recipient would like to return the item for a refund, the refund will be made to the original order payment method. An email confirmation will be sent to the person who made the original purchase.

If the customer requires an exchange, an exchange can only be made for the same item in a different size/colour as per the Returns Policy. The exchange will be sent to the shipping address on the original order and an email confirmation will be sent to the person who made the original purchase.

 

PRIVACY POLICY

Atelier MorganMarsh Ltd is the owner of this website. We respect your personal information and endeavour at all times to comply with the Data Protection legislation, which is in force.

Information may be stored manually or electronically. Any personal information you give us will be processed in accordance with the Data Protection Act 1998 and our Data Protection Registration Notification.

If you use our site to order goods or to request information from us, you will be asked for your personal information which we will store in our database. 

We use the information provided by you to:
Process any order or enquiry by you
Process marketing, customer and product assessment and analysis
Administer our business
Send you email marketing communications

By purchasing goods through Atelier MorganMarsh you agree both to our Terms and Conditions and to receiving email marketing communications from us.

You can opt-out of email marketing communications from us at any time by using the unsubscribe link in all our emails.

There may be circumstances where we may share some of your data with third parties: credit card details will be shared with our agents (including credit reference agencies, credit card clearing agencies, fraud prevention and detection agencies) and our fulfilment partners that we use to process the orders you place with us or who assist us in the service we provide to you. In these instances, we provide them with only the information they need to perform their function.
 

COOKIES

Cookies are small text files, which are sent by us to your computer or other devices. Cookies enable us to track your current online experience, save your shopping bag and gather valuable anonymous marketing information on website use which allows us to constantly improve our service to you. Cookies cannot harm your computer and do not contain any personal or private information such as your name, address or payment information.

Users are able to set their browsers to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. Enabling this last option means that online shopping is not possible and that users may not be able to take full advantage of the site. 

 

HOW WE USE COOKIES

Our site uses cookies mostly to remember what you have added to your shopping bag. In order to make full use of the site, including shopping online, your computer, tablet or mobile phone will need to accept cookies. The cookies we use do not store sensitive information such as your personal or payment details.

 

SECURITY

To help ensure that your shopping experience is safe, simple and secure, we use Secure Socket Layer (SSL) Technology. This encrypts and protects the data you send us over the Internet. If SSL is enabled then you will see a padlock at the bottom of your browser and you can click on this to find out more information about the SSL digital certificate registration.

We process all payments using Shopify and Pay Pal secure e-payments systems. These systems ensure that all sensitive information is stored on a heavily encrypted databases and protected by multiple firewalls.

We will take all reasonable care to keep your order secure, but in the absence of our sole negligence we cannot be held liable for any loss you may suffer if a third party obtains unauthorised access to any of your data, including credit card details that you have provided.

We comply fully with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; Electronic Commerce Regulations (EC Directive) 2000; and The Privacy and Electronic Communications Regulations (EC Directive) 2003. More information can be found at www.dti.gov.uk

 

LIABILITY

If you have a valid claim in respect of any of the goods which is based on any defect in the quality or condition of the goods or their failure to meet specification in accordance with these terms, we shall be entitled to replace the goods (or the faulty part in question) free of charge or, at our sole discretion, refund to you the price of the goods (or a proportionate part of the price). We shall not be liable to you in connection with this agreement in contract, tort (including negligence) or otherwise for any loss of profit, anticipated savings or data (in each case whether direct or indirect) or any indirect loss.

Our aggregate liability to you in connection with this agreement shall not exceed the value of the goods ordered by you.